My interests include innovation in the sustainable energy industry, reducing costs and increasing supply, such as:
- enabling energy technologies for intermittent renewable energy generation, such as energy storage (e.g. adiabatic compressed air and flow batteries), smarter and more interconnected grids, and demand side management;
- sustainable energy generation;
- peripheral energy technologies such as monitoring, trading, transportation, energy efficiency, and finance;
- nuclear fusion: as is not clear when economical viability will be achieved, this is an interest to passively watch the industry until economical viability is achieved, or significant progress is made to indicate that economical viability can be achieved; and
- useful applications of energy.
- data analysis, e.g. Excel or r;
- sustainable energy research and advocacy;
- technical support;
- solar system design & fault finding;
- energy efficiency consulting;
- electricity markets planning and economics, policy analysis, and operation and control;
project management; and
- sustainability design, simulation, and analysis in the built environment.
Independent researcher on the sustainable energy industry
A summary of my findings can be found here.
Researching sustainable innovation from the idea stage of the technology life cycle through to commercial maturity. I do this to find areas that I would be most interested in contributing my time, energy and money to in order to maximise positive impact.
Technical Support Engineer / Customer Service Representative at Sungrow
March 2016—present, over 90 days as of 10 November 2016
Sungrow is the leading global (by capacity of shipments) inverter equipment manufacturer for solar and wind power converters, providing residential, commercial and utility scale inverters, with headquarters in China. Sungrow has shipped over 8 GW of inverter capacity globally so far in 2016.
My achievements include:
- providing after sales service support through telephone and email—answering and resolving enquiries (e.g. troubleshooting, installation enquiries, monitoring assistance, product enquiries, warranty claims, and other warranty enquiries) from end users, installers, and distributors. Troubleshooting involves looking at what the matter is with the inverter. It might have no display, or it may have a red fault light with a fault code. If it is the latter, I find out what the fault code is. A couple of fault codes indicate that there is a fault with the inverter. Other fault codes could have multiple causes, so diagnosis is required. For instance, fault 010 indicates that there is no connection to the grid. This could be remedied by restarting the inverter; checking whether the circuit breaker is tripping off, and when in relation to inverter operation (e.g. after startup, randomly, or in the middle of the day); and testing the inverter by measuring the voltage internally across the AC terminal.
- composing and editing documents (including editing datasheets and user manuals, troubleshooting for fault codes, user manual extracts; WiFi setting, resetting and FAQs); reviewing the Sungrow website; and creating a public document centre (yet to be released, still under review);
- training technical support engineers;
- managing logistics, warehouse and inventory control;
- liaising with electrical contractors to organise on-site service;
- providing feedback for potential growth areas with new product development;
- improving efficiency with canned responses in Gmail, including Dropbox links; data entry with more streamlined spreadsheets (including adding spreadsheets for enquiries that need following up, and feedback spreadsheets); and procuring headsets instead of using a handset for the phones;
- providing a temporary solution to issues with a server upgrade;
- creating and managing a survey for customers who had their inverter replaced, collecting responses via email and phone, analysing results, and following up on feedback for improvement; and
- contacting customers of an installer—who is a defendant of a lawsuit.
Founding Principal Tutor at TuWorks
Tutoring students from preschool to master’s level in renewable energy engineering at UNSW. Tutored several university students. Subjects that I have taught include: academic writing, renewable energy engineering courses such as Wind Energy Converters and Electricity Industry Operation and Control; Excel, chemistry, physics, maths, English. Read more here.
Project/Engineering Assistant at Todae Solar
I worked in a project team to assess the suitability and potential for solar at 296 sites in WA, Queensland and Victoria, using nearmap and Excel. I completed the project ahead of schedule with 1000 sites assessed by three project assistants (with minimal supervision from managers) in three weeks. There were two stages to each site assessment. The first stage was assessing whether the site was suitable for solar. This included screening criteria such as enough usable area for 5 kW of panels, after considering estimating the percentage of roof elements and shading. If the site passed the screening, we would proceed to draw the area where solar would be usable, then enter the area to calculate the size of the solar system. I took the initiative to use pivot tables and filters for quality control, and corrected any errors found, resulting in a high degree of confidence in the data. I also got quotations from UAV photography providers for marketing purposes using existing solar sites in Perth. The position was a temporary full time basis to get the project done from Wednesday 11th of November to the 27th of November, while the other two assistants started on Monday the 9th.
I was pleased to be told by Nikhil Dhyan, the Project Manager, that he was happy with my work. Later, when I asked if he could be a referee for a job that I applied for, he asked to find out more about the role so that he could “sell me as much as possible”. The General Manager, Tirone Kahn, said that if I am “an applicable candidate for future work we will surely contact you”.
Product Development Manager at Solar Energy Enterprises
Worked about 4 hours a week for several weeks over this period as a product development manager, researching additional products to sell such as solar monitoring, hybrid inverters, and energy efficiency and energy monitoring devices. Solar Energy Enterprises is a solar sales organisation focusing mostly on residential systems. I approached them to suggest that they could add some products to their line, researched them, and made a proposal which included explaining how the products work, and benefits for sales staff and for customers. They ended up adding a hybrid inverter, a solar monitoring product, and an energy monitoring and control product to their product suite.
Operations/Engineering Assistant at Solar Analytics
I worked in a full-time position from the 23rd of February 2015 to the 13th of March 2015. Achievements include:
– monitored data using a propriety software platform;
– used Zendesk to monitor, assess, and comment on support tickets;
– developed a training guide for solar installers on how to install and configure the SC-22 hardware used with the monitoring product;
– packaged and posted SC-22 devices to clients; and
– researched procurement of parts to assemble an outdoor rated adaptor box for the SC-22 device.
Bachelor of Engineering (Renewable Energy) at the University of New South Wales, 2011–2014.
Honours thesis: a technical, economic, and policy analysis of sustainable energy measures for homes. The thesis is available here.
My training ground
Warehouse dispatch as an entry level store team member at Woolworths Mascot Online (10 February 2016-4 May 2016); gardening for several clients from roughly 2005–2015; candidate sourcing; marketing; sales; retail; project management; cleaning; data entry; forklift operation; and general labour.